Part of the “call center” world since the beginning of the digital age. Tags Recruiting Agent Applicant Screening Business Process Business Continuity Plan Business Impact Analysis Culture Customer Experience Digital Channel Disaster Recovery Plan Data Recovery Plan Emergency Preparedness Employment Interviews Hybrid Work Insights New Employee Training Operational […]
Daily Archives: July 3, 2024
49 posts
Disasters can and will happen anytime, anywhere. Call centers must be prepared, firstly to protect the lives of their employees, and secondly to ensure that information and services are provided to customers, as they will not be aware that the center is in imminent danger or, in the worst case […]
Catherine ( ) used her experience and expertise to wrap up our March with five wishes for contact center leaders. How to Check Writing Skills Before Recruiting Your team is recruiting customer service agents, and you want them to be good at responding through written channels: email, chat, social […]
Now let’s address some statements found on the web about this topic: What requirements must the company that carries out the approval meet? The company that carries out the approval tests must comply with the standards and codes established for this process. Some of these standards are UNE-EN 287, UNE-EN […]
There are many channels of communication during a product launch: advertising, social media, PR, and blogging, to name a few. However, sending a launch email is the most underrated, yet highly effective, communication method. 01 How to use email to announce new products If you have a loyal contact list […]
Social networks are essential for everyone. For many years, they have become the communication medium par excellence for millions of people.Of course, with the inevitable changes. Therefore in technological devices. Therefore all social networks have had to update and undergo. Therefore a wide variety of changes.However. Therefore the changes that […]
If you want to define a brand strategy within your company, it is time to consider building a brandbook It can be simple and include the basic functions of your brand, or you can be more detailed and include corporate identity lines or other technical and communication aspects.The brandbook or […]
Among the products that have had the greatest impact on your life are probably. Therefore those that have been the result of the association between two brands. Therefore or as it is known in marketing. Therefore cobranding .From delicious ice creams produced by McDonald’s partnership with Oreo or Hershey’s. Therefore […]
There are many ways to grow your business. Therefore and market diversification is one of the most effective.With all the risks involved, market diversification has the potential to increase your company’s reach, reputation and sales.Although this is a strategy for companies that are currently stable, if your organization currently has […]
