Part of the “call center” world since the beginning of the digital age. Tags Recruiting Agent Applicant Screening Business Process Business Continuity Plan Business Impact Analysis Culture Customer Experience Digital Channel Disaster Recovery Plan Data Recovery Plan Emergency Preparedness Employment Interviews Hybrid Work Insights New Employee Training Operational […]
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Disasters can and will happen anytime, anywhere. Call centers must be prepared, firstly to protect the lives of their employees, and secondly to ensure that information and services are provided to customers, as they will not be aware that the center is in imminent danger or, in the worst case […]
Catherine ( ) used her experience and expertise to wrap up our March with five wishes for contact center leaders. How to Check Writing Skills Before Recruiting Your team is recruiting customer service agents, and you want them to be good at responding through written channels: email, chat, social […]
