Do you dare to try a Integrate with free trial ?After the sale
You’ve probably heard of something called after-sales service . It’s a follow-up stage, responsible for finding out if the customer’s needs and expectations have been met. There are a number of strategies to carry out this accompaniment , but we’ll highlight three for you.
Request feedback
77 % of customers like brands that ask for their feedback more . This is a proactive attitude that shows you are committed to meeting customer expectations. Customer satisfaction metrics, such as CSAT or NPS , are good indicators of brand experience. You can evaluate price sensitivity, product quality, ease of speaking with support, among other elements.
Send unique promotions, launches and offers
According to Accenture’s “Making it personal” report , 91% of consumers are more likely to buy from brands that recognize them, remember them and provide relevant recommendations or offers. In other words, personalization is one of the customer expectations.
Meet customer list to data expectations with Zendesk
Meeting customer expectations is easier with the help of the right tools. With Zendesk Support Suite , you can improve conversations and provide a comprehensive support experience. Check out what you can do with this software!
Access up-to-date information about your customers, products and services; Integrate with
Provide different channels for contact, such as call center, social networks and chatbot;
Reduce wait time and security or firewall settings may be blocking provide personalized responses to customers;
Send satisfaction surveys after each interaction;
Identify consumer america email habits in reports and analysis automatically;
Monitor the performance of sales representatives and support agents;
Protect your customers’ data within your company.
Are you ready to take the next step and delight your customers? Start your free trial today.