Catherine ( ) used her experience and expertise to wrap up our March with five wishes for contact center leaders. How to Check Writing Skills Before Recruiting Your team is recruiting customer service agents, and you want them to be good at responding through written channels: email, chat, social media, text
messages, and ratings and
reviews. But it’s not easy to tell whether a Ukraine Mobile Number List candidate has good writing skills or even competent writing ability, and it can be painful to find out after you’ve made an offer that your new hire has poor writing skills.
State of the Contact
Center articles typically look to the Germany Phone Number List past and provide potential insights into the future based on trends and events. Today, we’ll work with you to take a deeper look at the current state of the contact center in the ever-changing customer service and contact center landscape. Do we need disaster planning?
